Alcatel-Lucent OmniTouch CC Standard Edition: CCdistribution & ACR

Description

The Alcatel-Lucent OmniTouch Contact Center Standard Edition (OTCC-SE) combines CCdistribution and Advanced Call Routing (ACR) to deliver robust, scalable contact center capabilities. With options for starter packs, server upgrades, and add-on licenses, the solution adapts to various contact center sizes and complexities. It also integrates intelligent routing logic using ACR and offers virtualized deployment, ensuring flexibility and efficiency.

Solutions

• Streamlines contact center operations with structured call routing and distribution.
• Allows seamless scaling of agent licenses as your contact center grows.
• Enables advanced routing decisions using real-time database access through ACR.
• Supports migration from EasyContact to more advanced CCdistribution environments.
• Ensures operational continuity with virtualization tracking and high availability options.

Features

• Starter Pack: Includes 5 agent licenses and 1 mono-site supervisor license for basic deployment.
• Server Mode: Expanded deployment with 5 agents, supporting larger configurations.
• License Expansion: Additional 5-agent packs available (up to and over 50 agents).
• Advanced Call Routing: ACR licenses allow intelligent routing via database queries and networking.
• Upgrade Paths: Upgrade from EasyContact or starter to server mode effortlessly.
• Virtualization Support: Enables tracking in virtualized environments for compliance.
• High Availability: Includes licenses for OmniPCX Enterprise HA contact center user support.

Why Do You Need This?

• To enhance call distribution efficiency across multiple agents and supervisors.
• To implement smart call routing based on external data sources and logic.
• To flexibly scale your contact center as demand increases.
• To migrate from entry-level EasyContact to a full-featured CCdistribution solution.
• To deploy in virtualized and high-availability environments for uninterrupted service.

Why Choose Alcatel-Lucent CCdistribution & ACR?

• Modular and scalable licensing lets you start small and grow incrementally.
• Advanced routing capabilities ensure better resource utilization and improved customer service.
• Easy migration paths reduce the complexity and cost of upgrades.
• Fully compatible with OmniPCX Enterprise for seamless backend integration.
• Trusted Alcatel-Lucent technology ensures stability, support, and innovation.

FAQs

1. What is the CCdistribution Starter Pack?
   It includes licenses for 5 contact center agents and 1 supervisor in a mono-site configuration.
2. Can I expand to more than 50 agents?
   Yes, add-on packs are available for deployments both under and over 50 agents.
3. What does ACR do?
   ACR provides database-driven call routing based on real-time query responses.
4. Can I upgrade from EasyContact to CCdistribution?
   Yes, specific upgrade licenses allow a smooth transition from EasyContact to Starter Pack.
5. Does it support virtualized deployment?
   Yes, OTCC-SE offers virtualization tracking for compliance and licensing accuracy.