Alcatel-Lucent OmniTouch CC migration

Description

The Alcatel-Lucent OmniTouch Contact Center (CC) Migration portfolio enables the transformation of legacy OmniPCX Office Automatic Call Distribution (ACD) systems into advanced CCdistribution environments. It includes software licenses for additional agent packs and support for the OpenTouch Fax Center R9.2, facilitating IP centralization and streamlined migration. This transition modernizes call handling, enhances customer engagement, and optimizes operational performance.

Solutions

• Migrates ACD functionality from OmniPCX Office to CCdistribution architecture.
• Enables scalable deployment with 5-agent license packs for environments below or above 50 users.
• Introduces OpenTouch Fax Center R9.2 for modern IP-based faxing and centralized communication management.
• Improves contact center capabilities for handling inbound and outbound communication workflows.

Features

• Software licenses for 5 additional agents in CCdistribution systems.
• Licensing available for systems with fewer or more than 50 users.
• Support for OpenTouch Fax Center R9.2 with IP Centralization features.
• Enables advanced call routing, agent grouping, and performance monitoring.
• Seamless integration with existing Alcatel-Lucent enterprise solutions.

Why Do You Need This?

• To upgrade legacy ACD systems to modern and scalable contact center solutions.
• To support organizational growth with flexible licensing for agent expansion.
• To implement centralized fax capabilities using OpenTouch Fax Center.
• To enhance agent performance and improve customer satisfaction through advanced routing and reporting tools.

Why Choose Alcatel-Lucent CC Migration?

• Optimized for Alcatel-Lucent OmniPCX and OpenTouch environments.
• Scalable licensing options tailored to business size and growth.
• Enables smooth and cost-effective migration without major infrastructure changes.
• Backed by Alcatel-Lucent’s global support and software assurance programs.

FAQs

1. What is included in the agent license packs?
   Each pack includes software licenses for 5 agents, available in variants for up to or over 50 users.
2. Is the transformation from ACD to CCdistribution automatic?
   No, it requires installation of the appropriate licenses and potential configuration changes by a certified technician or partner.
3. Can OpenTouch Fax Center R9.2 be used in hybrid environments?
   Yes, it supports IP centralization and can operate within hybrid deployments.
4. Is there a trial version of these migration licenses?
   No, these are production-grade licenses and typically must be purchased via authorized Alcatel-Lucent partners.
5. Do I need an SPS contract to migrate?
   An SPS contract is recommended but not mandatory. It ensures access to updates and technical support.