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Sophos XGS 7500 Firewall Enhanced Support (24/7 Renewal)
Your Sophos XGS 7500 Firewall is a maximum-performance, multi-gigabit appliance designed for the highest traffic loads in the largest enterprises and data centers. Renew or upgrade to Enhanced Support immediately to secure 24/7/365 business continuity.
For this mission-critical 2U appliance, Enhanced Support is mandatory. It guarantees unlimited 24/7 access to Sophos engineers, ensures all critical security patches and firmware updates are applied, and includes rapid advanced hardware replacement (RMA). Secure your network and get your best renewal quote from us today.
What's Included in Enhanced Support for XGS 7500?
- 24/7/365 Priority Technical Support: Get unlimited, round-the-clock access to Sophos support engineers.
- Firmware & Critical Updates: Essential security patches, maintenance releases, and new feature updates for the Sophos Firewall OS (SFOS).
- Advanced Hardware Replacement (RMA): In the event of a hardware failure, Sophos will ship a replacement XGS 7500 unit quickly to minimize your downtime.
- Mission-Critical Uptime: Ensure your high-traffic network remains compliant and operational 24 hours a day.
Why Renew Your XGS 7500 Support With Us?
- ✔ Sophos Platinum Partner: As a top-tier Sophos Platinum Partner, we provide the best price and official quotes for all new and renewal licenses.
- ✔ Hassle-Free Renewals: We make it simple. Our certified experts will handle your Sophos renewal, ensuring no lapse in coverage. We just need your serial number.
- ✔ Expert License Stacking: We can co-term your support license to expire on the same day as your other subscriptions for simplified billing.
Standard Support vs. Enhanced Support (24/7)
For an enterprise firewall like the XGS 7500, 24/7 support is mandatory for true business continuity.
| Feature | Standard Support (Included) | Enhanced Support (This Product) |
|---|---|---|
| Technical Support Access | Business Hours Only (8x5) | 24 hours, 7 days a week (24/7) |
| Firmware & Security Updates | ✓ | ✓ |
| Hardware Warranty (RMA) | Standard Replacement | Advanced Replacement |
| Best For | Non-critical environments | High-traffic, critical operations |
Enhanced Support: Frequently Asked Questions
Q: Is Sophos Enhanced Support necessary for the XGS 7500?
A: Yes. The XGS 7500 is used in large enterprise environments. If a critical hardware or software failure occurs outside business hours, Standard Support offers no help. Enhanced Support guarantees immediate 24/7/365 expert access and Advanced RMA, which is critical for minimizing downtime.
Q: What are the main benefits of renewing Enhanced Support over the free Standard Support?
A: The main benefits are 24/7 Technical Support and Advanced Hardware Replacement (RMA). If your unit fails, Advanced RMA means we ship the replacement unit immediately, often before you've shipped the faulty one back, ensuring the fastest possible recovery time.
Q: How do I renew my XGS 7500 Enhanced Support?
A: Simply provide us with your Sophos XGS 7500 serial number (found on the back of the chassis or in Sophos Central). As a Platinum Partner, we will handle the official quote, apply the renewal license to your device in Sophos Central, and confirm your 24/7/365 coverage instantly.