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Description
Sophos Enhanced Plus Support is the premium support offering for your Sophos hardware, such as XGS Firewalls and Switches. It provides mission-critical support for businesses that cannot afford downtime.
This service includes all the benefits of Standard and Enhanced Support, plus Advanced Hardware Replacement. This means in the event of a confirmed hardware failure, a replacement unit is shipped to you *immediately*, without Sophos needing to receive the faulty unit first. This is the fastest way to get your network back online.
Key Features & Benefits
- Advanced Hardware Replacement (RMA): A replacement unit is dispatched to you immediately upon confirmation of failure—no need to send the faulty unit back first.
- 24/7/365 Support: Get round-the-clock access to Sophos support engineers for critical issues.
- Priority-Plus Queue: Your cases are given the highest priority, ensuring you connect with senior support engineers faster.
- Security Updates: Includes all firmware updates, security patches, and bug fixes for your hardware.
- Peace of Mind: The ultimate support plan for ensuring business continuity and minimal network downtime.
Why Buy From Softech.store?
- ✔ Sophos Platinum Partner: We are a top-tier, authorized partner for all Sophos support services.
- ✔ Hassle-Free Renewals: We manage your support contracts to ensure you are never left unprotected.
- ✔ Certified Expert Assistance: Our own certified engineers can provide Level 1 support and help escalate your case with Sophos.
Sophos Support Plan Comparison
Enhanced Plus is the premium support plan for businesses that need the fastest possible hardware replacement and 24/7 access to support.
| Feature | Standard Support | Enhanced Support | Enhanced Plus (This Product) |
|---|---|---|---|
| Support Access | 8x5 Business Hours | 24/7/365 | 24/7/365 |
| Support Case Priority | Standard | High | Highest (Priority-Plus) |
| Advanced Hardware Replacement | ✗ | ✗ | ✓ |
| Best For | Non-critical deployments | 24/7 Peace of Mind | Mission-Critical Hardware |
FAQs for Enhanced Plus Support
Q: What is "Advanced Hardware Replacement"?
A: With Standard or Enhanced support, you must send your faulty hardware to Sophos *first*. Once they receive it, they ship you a replacement. With Enhanced Plus, as soon as Sophos support confirms a hardware fault, they ship the replacement immediately, *before* you send the old one back. This cuts downtime significantly.
Q: Is this a standalone product?
A: Yes, this is a support subscription that you purchase alongside your Sophos hardware (like an XGS Firewall). It is co-termed to match the license subscription of your device.
Q: Does this include software/firmware updates?
A: Yes. All Sophos support subscriptions (Standard, Enhanced, and Enhanced Plus) give you access to all firmware updates, patches, and security updates for your device.