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Description
This is the Annual Subscription for SolarWinds Service Desk (SWSD) - Premier Plan. This SKU licenses Service Agent Users (Technicians).
The Premier plan is the ultimate ITSM solution, offering everything in the Advanced plan plus Visual CMDB, Automated Runbooks, and advanced workflow automations for complex enterprise environments.
Why Premier?
- Visual CMDB: Map dependencies.
- Runbooks: Automate complex tasks.
- SLA: Enterprise-grade tracking.
- Official: Authorized Distributor.
Key Features (Premier Plan)
- Visual CMDB: Interactive map of configuration items (CIs) and their relationships.
- Automated Runbooks: Create multi-step workflows that execute automatically across systems.
- Change Management: Full ITIL-aligned change approval workflows.
- Problem Management: Root cause analysis tools to reduce incident volume.
- Release Management: Plan and track software deployments.
Plan Comparison: Advanced vs. Premier
| Feature | Advanced Plan | Premier Plan (This Product) |
|---|---|---|
| CMDB | Standard List View | Visual Dependency Map |
| Runbooks | No | Included (Automation) |
| API Limits | Standard | Higher Limits |
Why Buy From Softech.store?
- ✔ Authorized Distributor: Genuine SolarWinds Service Desk licenses.
- ✔ Instant Setup: Get your service desk tenant ready fast.
FAQs: Premier Agent
Q: Can I upgrade from Advanced to Premier?
A: Yes, you can upgrade your existing tenant to the Premier tier to unlock Visual CMDB and Runbooks.
Q: Does this include asset management?
A: No, Asset Management is an add-on. You need to purchase the "Premier Asset Management" SKU separately.