Alcatel-Lucent Support Services: Software Support Services - 1

Description

Alcatel-Lucent Support Services: Software Support Services (SPS) ensure seamless software lifecycle management, offering continuous access to updates, upgrades, patches, and expert-level support. These services are tailored to maintain and enhance the performance, reliability, and security of Alcatel-Lucent enterprise communication systems such as OmniPCX, OmniVista, Visual Automated Attendant, Visual Notification Assistant, Dispatch Console, Session Border Controller, OmniPCX Open Gateway, Fax Center, and OpenTouch Message Center.

Solutions

• Provide timely software updates and patches to maintain system security and performance.
• Ensure access to new features and enhancements through software upgrades.
• Support lifecycle transitions such as migrations and restarts with minimal disruption.
• Extend service durations with flexible terms ranging from 1 to 5 years.
• Enable automated renewals to avoid service gaps and maintain compliance.

Features

• Comprehensive SPS coverage for major Alcatel-Lucent platforms and applications.
• Options for Auto Renew, Migration, Renewal, and Restart to suit various lifecycle needs.
• Support for single-year or multi-year contract terms (1–5 years).
• SPS includes access to latest software releases, bug fixes, and critical patches.
• Ensures compliance with vendor support policies and compatibility requirements.

Why Do You Need

• To keep enterprise communication infrastructure up-to-date and secure.
• To ensure business continuity through proactive software support and recovery paths.
• To avoid compatibility issues when integrating new hardware or applications.
• To reduce risk of downtime by maintaining access to official vendor technical assistance.
• To take advantage of innovations and features introduced in newer software releases.

Why Choose

• Backed by Alcatel-Lucent’s global support expertise and proven track record.
• Flexible licensing durations and service models to fit all enterprise sizes.
• Ensures compliance and readiness for audits, certifications, and updates.
• Eliminates service lapses with auto-renewable options and planned restarts.
• Optimized for long-term total cost of ownership through extended support cycles.

FAQs

1. What is included in the Software Protection Service (SPS)?
   SPS includes access to software patches, updates, upgrades, and Alcatel-Lucent technical support for the covered duration.
2. What is the difference between Renewal, Migration, and Restart SPS?
   - Renewal extends existing SPS coverage.
   - Migration applies when transitioning systems or versions.
   - Restart is used when SPS has lapsed and needs reactivation.
3. Is SPS available for multi-year terms?
   Yes, SPS contracts are available for 1, 2, 3, 4, or 5-year durations, depending on the product and support needs.
4. What happens if I don’t renew my SPS?
   Without renewal, access to critical updates and official support is lost. Restart options are available but may incur extra costs.
5. Can SPS be automatically renewed?
   Yes, many SPS packages come with an Auto Renew option to ensure uninterrupted support services.