Alcatel-Lucent Professional Services: Integrate & Deploy/OTCC Standard Edition Off the Shelf Solutions

Description

The Alcatel-Lucent OTCC (OmniTouch Contact Center) Standard Edition Off-the-Shelf Solutions provide robust, scalable tools and professional services designed to enhance contact center operations. These solutions include CCD statistics customization, SoftPanel connectivity options, ticket extractor software, and dedicated maintenance contracts. They are tailored for enterprises seeking enhanced agent productivity, real-time reporting, and centralized call handling. Professional installation, configuration, and coaching services ensure rapid deployment and optimized performance.

Solutions

• Custom CCD (Call Center Distribution) statistics integration with professional assistance.
• SoftPanel deployment for 5 to over 30 connections with maintenance support.
• Ticket extractor software for contact center data analysis and tracking.
• One-year maintenance contracts for both software and SoftPanel modules.
• Basic Installation Pack with fixed pricing and inclusive travel/expenses.

Features

• CCD statistics customization (on-site assistance strongly advised).
• SoftPanel connection tiers: 5, 5–30, and 30+ connections.
• Annual maintenance support for ticket extractor and SoftPanel services.
• Comprehensive Basic Installation Pack with database coaching included.
• Email-based professional services engagement via support@softechms.com

Why Do You Need This?

• To optimize OTCC statistics and reporting with customized CCD data views.
• To deploy scalable SoftPanel solutions supporting various team sizes.
• To ensure your contact center ticket extraction is accurate and well-maintained.
• To benefit from expert setup and knowledge transfer through the Basic Installation Pack.
• To keep your OTCC software updated, supported, and compliant.

Why Choose Alcatel-Lucent OTCC Off-the-Shelf Solutions?

• Turnkey deployments backed by expert professional services.
• Flexible licensing and connection options to match your organization’s scale.
• Reliable, annual maintenance contracts to reduce downtime and maintain system health.
• Comprehensive support documentation and guided installation practices.
• Proven integration into existing Alcatel-Lucent infrastructure.

FAQs

1. Is on-site assistance for CCD statistics mandatory?
   No, but it is strongly recommended to ensure accurate integration and configuration.
2. How do I request professional services?
   You can contact the team by emailing support@softechms.com
3. What does the Basic Installation Pack include?
   It includes installation and configuration of the ticket extractor and coaching on database usage, with travel and expenses covered.
4. Can I scale SoftPanel connections after deployment?
   Yes, you can upgrade between the 5, 5–30, and 30+ user tiers depending on your needs.
5. What’s included in the maintenance contract?
   Maintenance includes technical support, updates, and bug fixes for one year.