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Sophos XGS 6500 Firewall Enhanced Support (24/7 Renewal)
The Sophos XGS 6500 Firewall protects your most valuable assets, designed for high-throughput data center and enterprise edge use. Losing support on this 2U appliance is not an option. Renew or upgrade to Enhanced Support to ensure 24/7/365 business continuity.
This Enhanced Support license is crucial for maximizing uptime. It guarantees unlimited 24/7 access to Sophos engineers, ensures all critical security patches and firewall updates are available, and includes advanced hardware replacement (RMA). Secure your critical infrastructure and get your best renewal quote from us today.
What's Included in Enhanced Support for XGS 6500?
- 24/7/365 Priority Technical Support: Get unlimited, round-the-clock access to Sophos support engineers.
- Firmware & Critical Updates: Essential security patches, maintenance releases, and new feature updates for the Sophos Firewall OS (SFOS).
- Advanced Hardware Replacement (RMA): In the event of a hardware failure, Sophos will ship a replacement XGS 6500 unit quickly to minimize your downtime.
- Mission-Critical Uptime: Ensure your high-traffic network remains compliant and operational 24 hours a day.
Why Renew Your XGS 6500 Support With Us?
- ✔ Sophos Platinum Partner: As a top-tier Sophos Platinum Partner, we provide the best price and official quotes for all new and renewal licenses.
- ✔ Hassle-Free Renewals: We make it simple. Our certified experts will handle your Sophos renewal, ensuring no lapse in coverage. We just need your serial number.
- ✔ Expert License Stacking: We can co-term your support license to expire on the same day as your other subscriptions for simplified billing.
Standard Support vs. Enhanced Support (24/7)
For an enterprise firewall like the XGS 6500, 24/7 support is mandatory for true business continuity.
| Feature | Standard Support (Included) | Enhanced Support (This Product) |
|---|---|---|
| Technical Support Access | Business Hours Only (8x5) | 24 hours, 7 days a week (24/7) |
| Firmware & Security Updates | ✓ | ✓ |
| Hardware Warranty (RMA) | Standard Replacement | Advanced Replacement |
| Best For | Non-critical environments | High-traffic, critical operations |
Enhanced Support: Frequently Asked Questions
Q: Is Sophos Enhanced Support mandatory for the XGS 6500?
A: While technically optional, for the XGS 6500, Enhanced Support is a requirement for serious enterprise use. This firewall handles too much traffic volume and critical data (often supporting 10G/40G networks) for you to risk being without 24/7 expert help during an outage.
Q: What happens if my Sophos XGS 6500 support expires?
A: If your support license expires, your firewall will lose all access to 24/7 technical support, firmware updates (including security patches), and the Advanced Hardware Replacement warranty. Your critical data center gateway will be vulnerable and unsupported.
Q: What if I need even higher-tier support than Enhanced?
A: For customers running devices like the XGS 6500, we recommend discussing an upgrade to Enhanced Plus Support. This includes all 24/7 features plus a dedicated Technical Account Manager (TAM) for proactive management and high-level consulting.