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Sophos Incident Response (IR) Retainer Service
A Sophos Incident Response Retainer guarantees you immediate, 24/7 access to the Sophos Rapid Response Team during a confirmed or suspected cyberattack. This service is essential cyber insurance, ensuring that if a breach occurs, you have world-class experts starting remediation and recovery within hours, not days.
In a security emergency, time is critical. The retainer eliminates the legal and financial hurdles of securing expert help when you need it most. Sophos's elite team specializes in ransomware, data breaches, and complex attacks, providing forensics, containment, and full eradication of the threat from your network.
Incident Response Retainer: Key Benefits
- Guaranteed 24/7 Engagement: Ensures the Sophos Rapid Response team is activated immediately when a breach is confirmed.
- Forensics and Eradication: Experts handle the entire incident lifecycle, including technical analysis, containment, and full removal of the threat.
- Eliminates Bureaucracy: Pre-approved contracts and rates mean remediation starts instantly, avoiding delays common during emergencies.
- Ransomware and Breach Expertise: Access to Sophos's elite team, specializing in sophisticated, human-led attacks.
Why Buy a Retainer From Softech.store?
- ✓ Sophos Platinum Partner: We provide the official Sophos Retainer contract and best pricing options.
- ✓ Streamlined Activation: We ensure your contract is filed correctly so activation is instant when a breach occurs.
- ✓ Risk Consultation: We help determine the appropriate retainer tier based on your business size and regulatory risk profile.
Incident Response Retainer: Frequently Asked Questions
Q: Is the Incident Response Retainer the same as Sophos MDR?
A: No. MDR (Managed Detection and Response) is a proactive, 24/7 threat hunting service designed to prevent breaches. The IR Retainer is a reactive service used only after a breach has occurred to contain and eradicate the threat.
Q: How long does it take for the Sophos team to engage after I call?
A: The retainer guarantees immediate, priority engagement by the Sophos Rapid Response team, typically within minutes to a few hours of validation, depending on the severity. This is much faster than securing a team during a crisis without a pre-existing contract.
Q: Does this retainer include the cost of the remediation services?
A: The retainer fee secures your guaranteed priority access and often includes initial triage hours. The full cost of the extended forensics and remediation effort beyond the initial triage is billed separately at the contract's pre-approved rates.