Shipping Policy
24/7 Customer Support
Login/Register
Book an Appointment
Related Products
Description
This is the Annual Subscription for SolarWinds Service Desk (SWSD) - Advanced Plan. This SKU licenses Service Agent Users (Technicians).
The Advanced plan builds on Essentials by adding powerful ITIL-ready features like Change Management, Problem Management, SLA Management, and automated workflows.
Why Advanced?
- ITIL: Change/Problem Mgmt.
- SLA: Advanced tracking/reporting.
- Automation: Powerful workflow engine.
- Official: Authorized Distributor.
Key Features (Advanced Plan)
- Change Management: Manage the lifecycle of all changes to minimize risk.
- Problem Management: Identify and remove the root causes of recurring incidents.
- Release Management: Plan, schedule, and control software releases.
- Service Catalog: Automate employee requests (e.g., "New Laptop", "Password Reset").
- Benchmarking: Compare your help desk performance against industry standards.
Essentials vs. Advanced
| Feature | Essentials Plan | Advanced Plan (This Product) |
|---|---|---|
| Incident Management | Yes | Yes |
| Change Management | No | Yes |
| SLA | Basic | Advanced |
Why Buy From Softech.store?
- ✔ Authorized Distributor: Genuine SolarWinds Service Desk licenses.
- ✔ Instant Setup: Get your service desk tenant ready fast.
FAQs: SWSD Advanced
Q: Can I mix Essentials and Advanced agents?
A: Typically, no. All agents in a single tenant usually need to be on the same plan level (either all Essentials or all Advanced).
Q: Does Advanced include Asset Management?
A: No, Asset Management is still an add-on module, even for the Advanced plan. You need to purchase the "Advanced Asset Management" SKU separately.