Alcatel-Lucent User applications: CSTA interfaces

Description

Alcatel-Lucent's CSTA Interfaces and IP DR-Link Recording solutions offer advanced integration, monitoring, and recording capabilities for enterprise communication systems. Supporting both SIP trunk and dedicated link recording, these interfaces enhance contact center performance, improve compliance, and provide seamless connectivity to third-party applications like Genesys and NICE.

Solutions

• Real-time monitoring and call recording across thousands of CSTA instances.
• Dedicated IP DR-Link Recording with scalable port licensing.
• SIP trunk recording for VoIP communications with high-quality data correlation.
• Integration with external platforms such as NICE, Voice Logger, and Genesys.
• IVR monitoring and routing through RSI for optimized call handling and reporting.

Features

• CSTA Monitoring: Supports over 9999 monitored instances for extensive oversight.
• IP DR-Link Recording: Base and scalable options with 5-port increments.
• IVR Server Support: Initial and additional port packs for interactive voice responses.
• Routing Services Interface (RSI): Enables seamless integration with Genesys for up to thousands of agents.
• SIP Trunk Call Recording: Full-featured support, including correlator data for detailed logging.
• Compatibility: Works with NICE, OmniPCX Record Suite, and other logging solutions.

Why Do You Need This?

• Ensure compliance with call recording regulations in finance, healthcare, and customer service.
• Gain deeper visibility into contact center operations with real-time CSTA monitoring.
• Expand voice logging capabilities to support large deployments or multi-site environments.
• Integrate with enterprise-grade platforms like Genesys and NICE for unified communication management.
• Enhance operational efficiency with IVR monitoring and SIP trunk data correlation.

Why Choose Alcatel-Lucent CSTA Interfaces?

• Highly scalable architecture supporting thousands of monitored and recorded endpoints.
• Flexible licensing options, including base and additional port/user packs.
• Wide compatibility with third-party systems for advanced telephony integration.
• Dedicated support for both analog and SIP trunk-based communications.
• Trusted enterprise-grade reliability from Alcatel-Lucent’s Unified Communications portfolio.

FAQs

1. What is the IP DR-Link Recording license used for?
   It enables dedicated recording via a direct link, starting with 5 ports and expandable for higher capacity needs.
2. Can I record SIP trunk calls with this solution?
   Yes, CSTA SIP trunk recording and correlator licenses are available for complete SIP-based call capture.
3. What systems does the CSTA interface support?
   It supports integration with Genesys, NICE, Voice Logger, and Alcatel-Lucent’s OmniPCX Record Suite.
4. Is monitoring limited to a specific number of instances?
   No, it can scale beyond 9999 monitored CSTA instances with appropriate licensing.
5. What is the benefit of RSI licenses?
   RSI licenses provide routing capabilities for contact centers, enabling intelligent call handling and distribution.