Shipping Policy
24/7 Customer Support
Login/Register
Book an Appointment
Sophos XGS 108 / 108w Enhanced Support (24/7 Renewal)
Protect your investment and ensure business continuity by renewing or upgrading to Enhanced Support for your Sophos XGS 108 or XGS 108w Firewall. Standard Support only covers business hours, but threats don't stop at 5 PM. Enhanced Support gives you 24/7/365 peace of mind.
This license provides 24/7 access to Sophos technical support engineers, critical security updates and firmware, and an advanced hardware replacement (RMA) warranty. Don't let your support lapse—renew today to stay protected.
Enhanced Support Features for XGS 108
- 24/7/365 Technical Support: Get access to Sophos support engineers by phone, email, or chat, any time of day or night.
- Critical Security Updates: Receive all firmware updates, security patches, and feature releases.
- Advanced Hardware Replacement (RMA): In case of hardware failure, Sophos will ship a replacement unit quickly to minimize downtime.
- Peace of Mind: Ensure your network's gateway is always protected and supported by the experts.
Why Renew With Softech.store?
- ✔ Sophos Platinum Partner: As a top-tier Sophos Platinum Partner, we guarantee the best price on all new and renewal licenses.
- ✔ Hassle-Free Renewals: We make it simple. Our certified experts will handle your Sophos renewal, ensuring no lapse in coverage.
- ✔ Instant Quotes & Fast Delivery: Get a clear, fast renewal quote for your XGS 108, delivered digitally.
Standard Support vs. Enhanced Support (24/7)
Upgrading from Standard Support is critical for any business that operates outside of 9-to-5 hours. See the difference below.
| Feature | Standard Support (Included) | Enhanced Support (This Product) |
|---|---|---|
| Technical Support Access | Business Hours Only (8x5) | 24 hours, 7 days a week (24/7) |
| Firmware & Security Updates | ✓ | ✓ |
| Hardware Warranty (RMA) | Standard Replacement | Advanced Replacement |
| Best For | Non-critical environments | All businesses & branch offices |
Enhanced Support: Frequently Asked Questions
Q: Is Sophos Enhanced Support worth it for an XGS 108?
A: Yes. Your firewall is the single most critical piece of your network. If it fails at 8 PM, your entire business is down until the next business day with Standard Support. Enhanced Support provides 24/7 access for critical issues and is highly recommended.
Q: How do I renew my XGS 108 Enhanced Support?
A: It's easy. Just request a quote. As a Platinum Partner, we can look up your device's serial number, provide the best renewal price, and process the license, often on the same day.
Q: Does Enhanced Support include hardware warranty (RMA)?
A: Yes. The Enhanced Support subscription includes an advanced replacement warranty for your XGS 108 / 108w hardware for the duration of the license term.