Alcatel-Lucent Professional Services: Miscellaneous

Description

The SAS (Software Assurance & Support) Contract Creation service from Alcatel-Lucent Enterprise enables customers to initiate a support framework for their ALE solutions. This contract formalizes entitlement to software updates, patches, and technical support, ensuring long-term stability, security, and performance of ALE deployments.

Solutions

• Establishes eligibility for ongoing ALE software maintenance and lifecycle support.
• Activates access to updates, security patches, and new feature enhancements.
• Enables structured support escalation through ALE’s global support network.
• Ensures business continuity by maintaining system compliance and vendor alignment.
• Supports both standalone and multi-site ALE solution contracts.

Features

• Creation of tailored SAS contract based on solution type and deployment size.
• Linking of contract to specific customer installations or licenses.
• Option to bundle with Solution Premier Service (SPS) or SES contracts.
• Streamlined activation through ALE administrative and legal support teams.
• Available for both new systems and legacy system renewals.

Why Do You Need This?

• To ensure your ALE systems remain secure, compliant, and up-to-date.
• To enable prompt issue resolution and professional support availability.
• To access the latest product features and performance improvements.
• To maintain vendor-backed protection over the life of your ALE investment.
• To qualify for upgrade paths and advanced ALE services.

Why Choose Alcatel-Lucent SAS Contract Creation?

• Managed directly by ALE’s professional services and support teams.
• Ensures accurate registration of your systems under official support channels.
• Simplifies future migrations, upgrades, or support escalations.
• Flexible options tailored to your environment—single or multi-location coverage.
• Fully integrated with ALE’s My Portal support and services ecosystem.

FAQs

1. What is a SAS contract?
   SAS stands for Software Assurance & Support. It provides access to software updates, patches, and technical assistance from ALE.
2. Is the SAS contract mandatory?
   While not mandatory, it is highly recommended to maintain the integrity, supportability, and compliance of your ALE solution.
3. Can I add SAS coverage to existing systems?
   Yes, ALE supports the creation of SAS contracts for both new and existing system deployments.
4. How long is the SAS contract valid?
   SAS contracts are typically available in 1, 3, or 5-year terms, depending on your preferences and needs.
5. How do I request SAS contract creation?
   Contact your ALE representative or submit a request through ALE My Portal under the Professional Services section.