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Sophos XGS 4500 Firewall Enhanced Support (24/7 Renewal)
Your Sophos XGS 4500 Firewall is a crucial 1U rackmount appliance, ready for 10G and 40G environments. Ensure its uptime and business continuity by renewing or upgrading to Enhanced Support. For an enterprise firewall of this caliber, relying on limited business-hours support is a critical vulnerability.
This Enhanced Support license provides unlimited 24/7/365 access to Sophos technical support engineers, essential security patches, firmware updates, and the security of an advanced hardware replacement (RMA) warranty. Protect your network and renew your support license today.
What's Included in Enhanced Support for XGS 4500?
- 24/7/365 Priority Technical Support: Get unlimited, round-the-clock access to Sophos support engineers by phone, email, or chat.
- Critical Firmware & Security Updates: Receive all security patches, maintenance releases, and new feature updates for the Sophos Firewall OS (SFOS).
- Advanced Hardware Replacement (RMA): In the event of a hardware failure, Sophos will ship a replacement XGS 4500 unit quickly to minimize your downtime.
- Compliance & Protection: Ensure your network's gateway is always protected, compliant, and supported by experts.
Why Renew Your XGS 4500 Support With Us?
- ✔ Sophos Platinum Partner: As a top-tier Sophos Platinum Partner, we provide the best price and official quotes for all new and renewal licenses.
- ✔ Hassle-Free Renewals: We make it simple. Our certified experts will handle your Sophos renewal, ensuring no lapse in coverage. We just need your serial number.
- ✔ Expert License Stacking: We can co-term your support license to expire on the same day as your other subscriptions for simplified billing.
Standard Support vs. Enhanced Support (24/7)
For a high-performance enterprise firewall like the XGS 4500, 24/7 support is non-negotiable for true business continuity.
| Feature | Standard Support (Included) | Enhanced Support (This Product) |
|---|---|---|
| Technical Support Access | Business Hours Only (8x5) | 24 hours, 7 days a week (24/7) |
| Firmware & Security Updates | ✓ | ✓ |
| Hardware Warranty (RMA) | Standard Replacement | Advanced Replacement |
| Best For | Non-critical environments | High-traffic, critical operations |
Enhanced Support: Frequently Asked Questions
Q: Is Sophos Enhanced Support necessary for the XGS 4500?
A: Yes. The XGS 4500 is used in environments where 10G/40G traffic volume means downtime is measured in thousands of dollars per hour. 24/7 Enhanced Support is essential because it guarantees immediate expert intervention and rapid hardware replacement, protecting your investment.
Q: What is Advanced Hardware Replacement (RMA)?
A: Advanced RMA means that if your XGS 4500 has a hardware fault, Sophos ships the replacement unit before receiving the faulty unit back. This drastically reduces the time your network spends offline, maintaining business continuity.
Q: What is the renewal process for my XGS 4500?
A: Simply provide us with your Sophos XGS 4500 serial number (found on the back of the chassis or in Sophos Central). As a Platinum Partner, we will handle the official quote, apply the renewal license to your device in Sophos Central, and confirm your 24/7/365 coverage instantly.