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Sophos XGS 3300 Firewall Enhanced Support (24/7 Renewal)
Your Sophos XGS 3300 Firewall is a core component of your enterprise infrastructure. Ensure its uptime and security by renewing or upgrading to Enhanced Support for 24/7/365 business continuity. A network failure doesn't wait for business hours. Standard Support leaves you exposed during nights, weekends, and holidays.
This Enhanced Support license is a critical upgrade that provides unlimited 24/7 access to Sophos technical support engineers, all critical security patches and firmware updates, and an advanced hardware replacement (RMA) warranty. Don't risk a lapse in coverage—renew today to keep your network secure and supported.
What's Included in Enhanced Support for XGS 3300?
- 24/7/365 Technical Support: Get unlimited, round-the-clock access to Sophos support engineers by phone, email, or chat.
- Critical Firmware & Security Updates: Receive all security patches, maintenance releases, and new feature updates for the Sophos Firewall OS (SFOS).
- Advanced Hardware Replacement (RMA): In the event of a hardware failure, Sophos will ship a replacement XGS 3300 unit quickly to minimize your downtime.
- Business Continuity: Ensure your network's gateway is always protected, compliant, and supported by experts.
Why Renew Your XGS 3300 Support With Us?
- ✔ Sophos Platinum Partner: As a top-tier Sophos Platinum Partner, we provide the best price and official quotes for all new and renewal licenses.
- ✔ Hassle-Free Renewals: We make it simple. Our certified experts will handle your Sophos renewal, ensuring no lapse in coverage. We just need your serial number.
- ✔ Expert License Stacking: We can co-term your support license to expire on the same day as your other subscriptions for simplified billing.
Standard Support vs. Enhanced Support (24/7)
For an enterprise-grade firewall like the XGS 3300, 24/7 support is essential. See the difference below.
| Feature | Standard Support (Included) | Enhanced Support (This Product) |
|---|---|---|
| Technical Support Access | Business Hours Only (8x5) | 24 hours, 7 days a week (24/7) |
| Firmware & Security Updates | ✓ | ✓ |
| Hardware Warranty (RMA) | Standard Replacement | Advanced Replacement |
| Best For | Non-critical environments | All businesses & branch offices |
Enhanced Support: Frequently Asked Questions
Q: Is Sophos Enhanced Support worth it for an XGS 3300?
A: Absolutely. The XGS 3300 is an enterprise-grade firewall. If it fails at 8 PM on a Friday, your entire business could be offline until Monday morning with Standard Support. Enhanced Support provides 24/7 access for critical issues and is essential for business continuity.
Q: What actually happens if my Sophos XGS 3300 support expires?
A: This is a critical risk. If your support license expires, you will lose all access to technical support, all new firmware/security updates, and your hardware warranty will be void. Your network will be non-compliant and vulnerable to new threats.
Q: What's the difference between Enhanced and Enhanced Plus Support?
A: Enhanced Support (this product) provides 24/7/365 access to support engineers and advanced hardware replacement. Enhanced Plus Support includes all that, plus a dedicated Technical Account Manager (TAM) for premium, proactive support and regular health checks.
Q: How do I find my XGS 3300 serial number for renewal?
A: You can find your serial number on the sticker on the back of your 1U rackmount XGS 3300. You can also find it by logging into your firewall's web admin interface (Control Center) or in your Sophos Central account.