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Sophos XGS 2100 Firewall Enhanced Support (24/7 Renewal)
Your Sophos XGS 2100 Firewall is the core of your network's security. Don't risk downtime or exposure. Renew or upgrade to Enhanced Support to ensure 24/7/365 business continuity. Standard Support only covers business hours, but a critical network failure or cyber-attack can happen at any time.
This Enhanced Support license is the key to 24/7 peace of mind. It provides unlimited, round-the-clock access to Sophos technical support engineers, all critical security patches and firmware updates, and an advanced hardware replacement (RMA) warranty. Renew today to protect your investment.
What's Included in Enhanced Support for XGS 2100?
- 24/7/365 Technical Support: Get unlimited, round-the-clock access to Sophos support engineers by phone, email, or chat.
- Critical Firmware & Security Updates: Receive all security patches, maintenance releases, and new feature updates for the Sophos Firewall OS (SFOS).
- Advanced Hardware Replacement (RMA): In the event of a hardware failure, Sophos will ship a replacement XGS 2100 unit quickly to minimize your downtime.
- Business Continuity: Ensure your network's gateway is always protected, compliant, and supported by experts.
Why Renew Your XGS 2100 Support With Us?
- ✔ Sophos Platinum Partner: As a top-tier Sophos Platinum Partner, we provide the best price and official quotes for all new and renewal licenses.
- ✔ Hassle-Free Renewals: We make it simple. Our certified experts will handle your Sophos renewal, ensuring no lapse in coverage. We just need your serial number.
- ✔ Expert License Stacking: We can co-term your support license to expire on the same day as your other subscriptions for simplified billing.
Standard Support vs. Enhanced Support (24/7)
For an enterprise-grade firewall like the XGS 2100, 24/7 support is essential. See the difference below.
| Feature | Standard Support (Included) | Enhanced Support (This Product) |
|---|---|---|
| Technical Support Access | Business Hours Only (8x5) | 24 hours, 7 days a week (24/7) |
| Firmware & Security Updates | ✓ | ✓ |
| Hardware Warranty (RMA) | Standard Replacement | Advanced Replacement |
| Best For | Non-critical environments | All businesses & branch offices |
Enhanced Support: Frequently Asked Questions
Q: Is Sophos Enhanced Support worth it for an XGS 2100?
A: Absolutely. The XGS 2100 is an enterprise-grade firewall. If it fails at 8 PM on a Friday, your entire business could be offline until Monday morning with Standard Support. Enhanced Support provides 24/7 access for critical issues and is essential for business continuity.
Q: What actually happens if my Sophos XGS 2100 support expires?
A: This is a critical risk. If your support license expires, you will lose all access to technical support, all new firmware/security updates, and your hardware warranty will be void. Your network will be non-compliant and vulnerable to new threats.
Q: What's the difference between Enhanced and Enhanced Plus Support?
A: Enhanced Support (this product) provides 24/7/365 access to support engineers and advanced hardware replacement. Enhanced Plus Support includes all that, plus a dedicated Technical Account Manager (TAM) for premium, proactive support and regular health checks.
Q: How do I find my XGS 2100 serial number for renewal?
A: You can find your serial number on the sticker on the back of your 1U rackmount XGS 2100. You can also find it by logging into your firewall's web admin interface (Control Center) or in your Sophos Central account.