Alcatel-Lucent User applications: TAPI/TSAPI interfaces

Description

Alcatel-Lucent’s TAPI and TSAPI Interfaces provide robust telephony application programming support for seamless integration of third-party applications with OmniPCX communication systems. Designed for client-server architectures, these interfaces offer enhanced control, monitoring, and call management features across both small and large-scale enterprise deployments.

Solutions

• Integrate telephony control with desktop applications via TAPI Premium Server.
• Enable CTI applications to monitor and control multiple telephony endpoints using TSAPI.
• Scalable architecture with flexible client and monitoring packs to fit evolving enterprise needs.
• Support for advanced call routing, screen popping, and logging capabilities within business apps.
• Option for licensing bypass to optimize deployment in large contact center environments.

Features

• TAPI Premium Server: Includes initial license for 5 clients, enabling tight desktop-telephony integration.
• TSAPI Server: Provides centralized monitoring with 5 monitoring licenses included.
• Expandability: Add additional client or monitoring packs in increments of 5.
• Bypass Licenses: TSAPI monitoring bypass available to streamline licensing in high-volume scenarios.
• Real-Time Integration: Seamlessly links telephony activity with enterprise CRM or helpdesk systems.

Why Do You Need This?

• To integrate telephony capabilities directly into your CRM, ERP, or custom desktop applications.
• To gain real-time call monitoring, screen pop-ups, and click-to-dial functionality.
• To support advanced customer service workflows and improve operational efficiency.
• To reduce the complexity of managing communications with centralized server-based control.

Why Choose Alcatel-Lucent TAPI/TSAPI Interfaces?

• Enterprise-grade telephony API integration with proven compatibility across platforms.
• Scalable licensing options to suit deployments from SMBs to large enterprises.
• Flexible deployment with licensing bypass for optimized monitoring in larger networks.
• Trusted vendor support and seamless compatibility with Alcatel-Lucent OmniPCX systems.

FAQs

1. What is the difference between TAPI and TSAPI?
   TAPI is primarily for client-based telephony control, while TSAPI supports centralized server-based monitoring and control across multiple endpoints.
2. How many clients or monitors can be added?
   You can add in increments of 5 using additional client or monitoring license packs.
3. What is the purpose of the bypass license?
   It allows high-capacity systems to optimize licensing usage without assigning traditional monitor limits.
4. Is the solution compatible with CRM software?
   Yes, the TAPI/TSAPI interfaces are designed for easy integration with popular CRM platforms for features like screen pop-ups and call logging.
5. Does this require special hardware?
   No, these are software-based licenses that integrate with your existing telephony and server infrastructure.