Alcatel-Lucent Professional Services: Integrate & Deploy/OTCC Service Pack

Description

The Alcatel-Lucent OTCC Service Pack – Basic Installation Pack offers professional deployment of the SoftPanel suite, including WBM (Web-Based Management), SoftPanel, and Agent Desktop, across various Contact Center environments. Whether your setup involves Standard, Premium, or Genesys-based configurations, this service ensures a consistent, reliable, and expertly integrated solution to get your contact center running efficiently.

Solutions

• End-to-end deployment of SoftPanel (WBM, Agent Desktop, and SoftPanel interface).
• Support for various Contact Center tiers – Standard, Premium, and Genesys integrations.
• Professional configuration for seamless agent operations and call management.
• Reduced deployment time and risk through ALE-certified expert assistance.
• Support aligned with OTCC service architecture and enterprise communication goals.

Features

• Installation and setup of SoftPanel components across selected OTCC environments.
• Configuration of agent and supervisor interfaces for daily operational use.
• Integration with existing ALE or third-party platforms (e.g., Genesys).
• Remote or on-site professional service delivery based on customer needs.
• Coaching and best practices to optimize deployment and usage.

Why Do You Need This?

• To ensure accurate and optimized setup of SoftPanel solutions across complex contact center environments.
• To minimize the time, effort, and risk of manual deployments.
• To get professional assistance aligned with ALE best practices and standards.
• To enable your agents and supervisors with the right tools from day one.
• To support multi-tier and hybrid environments without compatibility issues.

Why Choose Alcatel-Lucent OTCC Service Pack Installation?

• Delivered by ALE-certified professionals with deep experience in OTCC environments.
• Tailored support for Standard, Premium, and Genesys-based contact center tiers.
• Comprehensive setup including SoftPanel, WBM, and Agent Desktop tools.
• Faster time-to-service and fewer post-deployment adjustments.
• Backed by ALE’s proven deployment methodologies and service quality guarantees.

FAQs

1. What does the Basic Installation Pack include?
   It includes the deployment and configuration of WBM, SoftPanel, and Agent Desktop in a Contact Center environment.
2. Which OTCC environments are supported?
   Standard, Premium, and Genesys-based Contact Center setups are all supported.
3. Is this service delivered on-site or remotely?
   It can be delivered either remotely or on-site, depending on project needs and agreements.
4. Are coaching and knowledge transfer included?
   Yes, ALE professionals will guide your team during installation to ensure optimal usage and configuration.
5. How do I initiate a request for this service?
   Contact your ALE representative or submit a request through ALE My Portal under the Professional Services section.