Alcatel-Lucent Proactive Services (PAER)

Description

Alcatel-Lucent Proactive Services (PAER) offers dedicated engineering support resources to help businesses plan, maintain, and optimize their communication infrastructure. These services are available in flexible time packages, enabling organizations to schedule expert assistance based on evolving needs throughout the subscription year.

Solutions

• Five-Day Package: A starter bundle ideal for short-term projects, audits, or minor upgrades.
• Twenty-Day Package: Mid-size resource allocation for deployments, integration, or migrations.
• Sixty-Day Package: Extended support for complex, large-scale projects and system transformations.
• 0.5-Day Remote Assistance: For emergency or lightweight tasks requiring immediate support.

Features

• On-demand engineering resources are available remotely or on-site
• Flexible time blocks tailored to project scope and urgency
• Support for Alcatel-Lucent Enterprise Communications platforms
• One-year validity from the date of subscription
• Delivered by certified Alcatel-Lucent Enterprise professionals

Why Do You Need

• Ensure expert execution of deployment, integration, and upgrades
• Gain proactive support to prevent disruptions and performance issues
• Stay agile by accessing support only when needed
• Enhance IT staff productivity with supplemental engineering skills

Why Choose

• Trusted by enterprises worldwide for reliability and flexibility
• Professional services aligned with Alcatel-Lucent Enterprise best practices
• Improves operational resilience and technology ROI
• Flexible service packages suited for businesses of all sizes

FAQs

1. What is the validity of the service packages?
   All PAER time packages are valid for one year from the date of activation.
2. Can services be delivered remotely?
   Yes, remote services are available and included in all packages.
3. Can I use these services across multiple projects?
   Yes, time blocks can be split across multiple tasks as long as they fall within the subscription period.
4. Is 0.5-day support suitable for urgent issues?
   Yes, it is designed for short, focused engagements such as quick diagnostics or minor fixes.