Alcatel-Lucent Genesys Compact Edition: Interaction CC

Description

The Alcatel-Lucent Genesys Compact Edition: Interaction CC offers advanced customer interaction routing through its Routing Service Interface. Designed for enterprises that demand intelligent call handling, it integrates seamlessly with OmniPCX systems, delivering optimized call distribution and enhanced user engagement for every licensed agent.

Solutions

• Enables intelligent and dynamic routing of customer interactions based on predefined rules.
• Optimizes agent allocation to improve response times and reduce call abandonment.
• Supports seamless integration with back-end systems and existing contact center infrastructure.
• Provides a scalable interface suitable for growing contact center environments.

Features

• Routing Service Interface: Assigns calls or interactions to the most appropriate agent based on availability, skill, or priority.
• 1 User Software License: Enables access to routing services for one user within the contact center environment.
• Compact Edition: Offers a lightweight deployment suited for small to mid-sized customer service operations.
• Integration-ready: Easily integrates with Alcatel-Lucent OmniPCX Enterprise and OmniTouch systems.
• Real-time Decisioning: Allows routing adjustments based on real-time data and conditions.

Why Do You Need This?

• To intelligently manage customer interactions across multiple channels.
• To ensure each customer is routed to the best available agent or department.
• To reduce operational inefficiencies and improve service response time.
• To build a foundation for scaling your contact center operations with minimal overhead.

Why Choose Genesys Compact Edition from Alcatel-Lucent?

• Backed by Genesys' leading routing technology and Alcatel-Lucent’s telecom reliability.
• Simple, compact deployment suited for evolving enterprise needs.
• High-performance routing logic without the complexity of larger systems.
• Cost-effective solution with per-user licensing for flexibility.

FAQs

1. What does the 1 user license cover?
   It enables one user to access the Routing Service Interface and benefit from its intelligent interaction management features.
2. Is the Compact Edition suitable for large enterprises?
   While it’s optimized for small to mid-sized environments, it can serve as a stepping stone for scaling operations in larger enterprises.
3. Can this integrate with other Alcatel-Lucent solutions?
   Yes, it is fully compatible with OmniPCX Enterprise and OmniTouch Contact Center suites.
4. Does this license include support for omnichannel routing?
   It supports call routing and can be extended with other modules for broader omnichannel capabilities.
5. Is it a perpetual or subscription license?
   Licensing terms may vary based on the deployment model—please confirm with your Alcatel-Lucent provider.