Alcatel-Lucent Professional Services: Integrate & Deploy/OmniPCX Enterprise Off the Shelf Solutions

Description

The Alcatel-Lucent Visual Automated Attendant (VAA) Off-the-Shelf Solutions provide businesses with voice-driven IVR automation integrated seamlessly with the OmniPCX Enterprise platform. These services include remote installation support, licensing for standard and high availability (HA) configurations, upgrade options, and SPS value-aligned deployments. VAA enables efficient call handling, self-service, and interactive user experiences, improving responsiveness and reducing operational costs.

Solutions

• Deployment of Visual Automated Attendant systems for OmniPCX Enterprise.
• Flexible licensing: single port, HA, and IVR configurations.
• Software upgrades available with or without a valid SPS contract.
• One-day remote support service for setup and integration assistance.
• Scalable voice automation for customer service and internal operations.

Features

• 1-port licenses for VAA, VAA HA, and VAA IVR options.
• Upgrade licenses for SPS (Solution Premier Service) aligned deployments.
• Support for R4.6 version with upgrade path and license options.
• One-day remote professional service for installation and integration.
• HA and IVR options to ensure uptime and interactive functionality.

Why Do You Need This?

• To enable automated call handling and reduce reliance on live operators.
• To improve customer experience with intuitive IVR menus and guided responses.
• To ensure high availability of voice automation for critical services.
• To benefit from rapid deployment and expert configuration via remote support.
• To upgrade legacy VAA implementations in line with latest SPS contract terms.

Why Choose Alcatel-Lucent Visual Automated Attendant?

• Pre-configured, reliable off-the-shelf solutions tailored to OmniPCX Enterprise.
• Backed by professional remote installation support from certified experts.
• Options for high availability and IVR-enhanced capabilities.
• Aligned with SPS for support continuity and upgrade protection.
• Trusted Alcatel-Lucent technology for enterprise-grade voice automation.

FAQs

1. What is included in the 1-day remote support?
   Remote support includes installation assistance, system configuration, and initial testing of the VAA solution.
2. Can I deploy VAA without an SPS contract?
   Yes, but upgrade license options are more limited, and ongoing support may be restricted without a valid SPS contract.
3. What does the HA (High Availability) license provide?
   The HA license ensures system redundancy and failover for continuous service availability.
4. Is R4.6 the latest available version?
   R4.6 is a supported release optimized for IP centralization; consult your Alcatel-Lucent representative for newer releases.
5. What’s the difference between VAA and VAA IVR?
   VAA IVR includes interactive voice response capabilities for collecting user input via keypad or voice.