Alcatel-Lucent OmniPCX Software: VoIP services

Description

The Alcatel-Lucent OmniPCX VoIP Services deliver premium IP telephony features that enable high-quality voice communications over data networks. These software licenses offer flexible deployment options, including softphones and IP Premium user licenses, as well as upgrade paths for existing users migrating from traditional telephony platforms. With enhanced functionality and user-centric design, these services help enterprises optimize their unified communication infrastructure.

Solutions

• IP Telephony Enablement: Enable voice communication over LAN/WAN using IP Desktop Softphones and IP Premium licenses.
• Agent Communication: Deploy IP Softphone Agent licenses for contact centers and remote support staff.
• Seamless Migration: Upgrade from OTCV or SIP Premium to IP Premium licenses without service disruption.
• Remote Workforce Support: Empower remote employees with high-quality VoIP tools and softphone access.

Features

• IP Desktop Softphone Premium License: High-end softphone solution supporting full telephony functions on a PC.
• IP Premium License: Advanced VoIP license for IP desk phones with business telephony features.
• Migration Licenses: Convert legacy licenses to IP Premium, supporting transitions from OTCV or SIP Premium.
• IP Softphone Agent License: Tailored for agents needing PC-based calling with advanced call handling.
• User Flexibility: Options available for licenses with or without physical sets, depending on the migration strategy.

Why Do You Need This?

• To modernize communication infrastructure and reduce reliance on traditional telephony.
• To support hybrid and remote work with reliable softphone solutions.
• To streamline user migration to IP-based systems without downtime.
• To enable scalable, cost-effective VoIP deployments across departments and sites.

Why Choose Alcatel-Lucent?

• Proven VoIP Technology: Trusted in enterprise environments globally for robust voice performance.
• Flexible Licensing: Multiple options for new deployments and migrations with or without physical handsets.
• High Scalability: Easily add users and extend services as your organization grows.
• Secure & Compliant: VoIP communications are secured with enterprise-grade encryption and standards compliance.

FAQs

• What is the difference between IP Premium and IP Softphone Premium licenses?
  IP Premium is for physical IP phones, while IP Softphone Premium is for running full telephony on a computer.
• Can I migrate my existing OTCV or SIP Premium license to IP Premium?
  Yes, dedicated migration licenses are available for both OTCV and SIP Premium users.
• Does the IP Softphone Agent license support call center features?
  Yes, it supports advanced features such as call forwarding, hold, transfer, and integration with customer service workflows.
• Is a physical IP phone required with these licenses?
  No, options are available both with and without physical sets, depending on the license type selected.
• Can I use the IP Softphone on multiple devices?
  Licenses are user-specific and typically tied to a single user profile. Contact your vendor for multi-device policies.