Shipping Policy
24/7 Customer Support
Login/Register
Book an Appointment
Sophos XGS 128 / 128w Enhanced Support (24/7 Renewal)
Protect your network and ensure 24/7/365 business continuity by renewing or upgrading to Enhanced Support for your Sophos XGS 128 or XGS 128w Firewall. A security issue or network outage can happen at any time. Standard Support only covers business hours, leaving you exposed during nights and weekends.
This Enhanced Support license is a critical upgrade that provides unlimited 24/7 access to Sophos technical support engineers, all critical security patches and firmware updates, and an advanced hardware replacement (RMA) warranty. Don't risk a lapse in coverage—renew today to keep your network secure and supported.
What's Included in Enhanced Support for XGS 128?
- 24/7/365 Technical Support: Get unlimited access to Sophos support engineers by phone, email, or chat, any time of day or night.
- Critical Firmware Updates: Receive all security patches, maintenance releases, and new feature updates for the Sophos Firewall OS (SFOS).
- Advanced Hardware Replacement (RMA): In case of hardware failure, Sophos will ship a replacement XGS 128 unit quickly to minimize your downtime.
- Peace of Mind: Ensure your network's gateway is always protected, compliant, and supported by experts.
Why Renew Your Support With Softech.store?
- ✔ Sophos Platinum Partner: As a top-tier Sophos Platinum Partner, we provide the best price and official quotes for all new and renewal licenses.
- ✔ Hassle-Free Renewals: We make it simple. Our certified experts will handle your Sophos renewal, ensuring no lapse in coverage. We just need your serial number.
- ✔ Expert License Stacking: We can co-term your support license to expire on the same day as your other subscriptions for simplified billing.
Standard Support vs. Enhanced Support (24/7)
Upgrading from Standard Support is critical for any business that operates outside of 9-to-5 hours. See the difference below.
| Feature | Standard Support (Included) | Enhanced Support (This Product) |
|---|---|---|
| Technical Support Access | Business Hours Only (8x5) | 24 hours, 7 days a week (24/7) |
| Firmware & Security Updates | ✓ | ✓ |
| Hardware Warranty (RMA) | Standard Replacement | Advanced Replacement |
| Best For | Non-critical environments | All businesses & branch offices |
Enhanced Support: Frequently Asked Questions
Q: Is Sophos Enhanced Support worth it for an XGS 128?
A: Yes. The XGS 128 is a 1U rackmount firewall for businesses that are serious about uptime. If it fails on a Friday night, your entire business is offline until Monday morning with Standard Support. Enhanced Support provides 24/7 access for critical issues and is essential for any business that values uptime.
Q: What happens if my Sophos XGS 128 license expires?
A: If your support license expires, you will lose access to all support, firmware updates, and security patches. This leaves your network vulnerable to new threats and without a warranty. It is critical to renew before the expiration date.
Q: How do I find my XGS 128 serial number for renewal?
A: You can find your serial number on the sticker on the back or bottom of your XGS 128/128w firewall. You can also find it by logging into your firewall's web admin interface or in your Sophos Central account.