Alcatel-Lucent User applications: XML interfaces

Description

Alcatel-Lucent’s OmniPCX Open Gateway (O2G) provides a modern, XML-based API platform that allows developers and enterprises to extend, customize, and integrate Alcatel-Lucent communication systems with third-party business applications. It offers a suite of APIs covering telephony, management, analytics, and contact center services, enabling seamless digital transformation and automation of enterprise communications.

Solutions

• Enable telephony features directly in web, mobile, or enterprise applications using O2G Advanced Telephony API.
• Integrate management operations like user provisioning through the O2G Management API.
• Leverage call analytics and reporting via O2G Analytics API for business intelligence and monitoring.
• Build rich XML-based interfaces on IP Touch phones with the IP Touch XML API.
• Enable cloud connectivity and virtualization support for hybrid and scalable deployments.

Features

• Foundation License: Core gateway functionality for integrating applications with OmniPCX systems.
• Advanced Telephony API: Provides real-time telephony control and interaction capabilities.
• Management API: Supports user and device provisioning, configuration, and monitoring.
• Analytics API: Access historical and real-time communication data for reporting and insights.
• High Availability & Virtualization: Ensures reliability and scalability for enterprise deployments.
• Cloud and Contact Center Integration: Facilitates seamless connections with multimedia contact centers and cloud services.

Why Do You Need This?

• To customize and extend your communication infrastructure with open, programmable interfaces.
• To automate telephony and management tasks across enterprise systems.
• To integrate with CRM, ERP, helpdesk, and analytics tools for enhanced workflow efficiency.
• To support high availability and virtualization for mission-critical communication applications.
• To modernize legacy systems and enable hybrid cloud communications.

Why Choose Alcatel-Lucent O2G?

• Comprehensive API coverage: telephony, management, analytics, XML UI, and more.
• Backed by Alcatel-Lucent’s reliable OmniPCX Enterprise architecture.
• Flexible licensing including user-based, pack-based, and high-availability options.
• Supports upgrade paths and SPS contract benefits for continuous platform evolution.
• Trusted solution for telecom-grade enterprise integration and development.

FAQs

1. What is the O2G Foundation License?
   It provides the base framework and runtime environment required to activate additional O2G APIs such as telephony, management, or analytics.
2. Can I use O2G for CRM integration?
   Yes, O2G APIs are ideal for integrating telephony features and analytics into CRM and other business platforms.
3. What does the High Availability license cover?
   It ensures the continuity of O2G services in redundant or failover configurations, crucial for mission-critical systems.
4. What is the benefit of the XML interface on IP Touch phones?
   It enables custom application UIs directly on IP Touch devices for tasks like directory access, alerts, or custom menus.
5. Is there a free upgrade option for O2G?
   Yes, upgrades are free with a valid SPS contract, and in some cases, also available without a contract.