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Description
This is the Enhanced Support subscription for the Sophos XGS 87 and XGS 87w firewall appliances. This subscription provides 24/7 access to Sophos technical support, firmware updates, and standard hardware replacement (RMA).
This license is for support and updates only. It does not include a protection bundle (like Xstream or Standard Protection) or the Base License. It is designed for renewing support on an existing XGS 87/87w or for purchasing with a standalone Base License.
Enhanced Support Features
- 24/7/365 Support: Get round-the-clock access to Sophos technical support engineers for critical issues.
- Priority Case Handling: Your support tickets are given a high priority in the support queue.
- Security & Firmware Updates: Includes all firmware updates, security patches, and bug fixes to keep your firewall secure.
- Standard Hardware Replacement: A replacement unit is shipped after you return the faulty unit (for faster replacement, see Enhanced Plus).
Why Buy From Softech.store?
- ✔ Sophos Platinum Partner: We are a top-tier, authorized partner for all Sophos support renewals.
- ✔ Hassle-Free Renewals: We manage your support contracts to ensure you are never left unprotected.
- ✔ Certified Expert Assistance: Our own certified engineers can provide Level 1 support and help escalate your case with Sophos.
Sophos Support Plan Comparison
This license provides 24/7 Enhanced Support. For the fastest hardware replacement, we recommend Enhanced Plus.
| Feature | Standard Support | Enhanced Support (This License) | Enhanced Plus Support |
|---|---|---|---|
| Support Access | 8x5 Business Hours | 24/7/365 | 24/7/365 |
| Hardware Replacement (RMA) | Standard (Return-to-Sophos) | Standard (Return-to-Sophos) | Advanced (Ships First) |
| Best For | Non-critical deployments | 24/7 Peace of Mind | Mission-Critical Hardware |
FAQs for Enhanced Support
Q: Does this license include the firewall (Base License) or any protection features?
A: No. This is a support-only subscription. It does not include the Base License or any protection bundles (like Standard or Xstream). This is for renewing support on a firewall you already own or purchasing support with a Standalone license.
Q: Does this work for both XGS 87 and XGS 87w?
A: Yes, this support license covers both the wired (XGS 87) and the wireless (XGS 87w) models.
Q: What is the difference between Enhanced and Enhanced Plus support?
A: The primary difference is hardware replacement. Enhanced requires you to return the faulty unit before a replacement is sent. Enhanced Plus provides Advanced Hardware Replacement, meaning Sophos ships you a new unit immediately upon confirming a failure.