Alcatel-Lucent On Demand Access Support: On Demand Access TS

Description

Alcatel-Lucent On Demand Access Technical Support (TS) services provide flexible, just-in-time access to expert assistance for mission-critical communications platforms. Designed for enterprises requiring ad-hoc support, these services offer coverage across OmniPCX Enterprise, CCiVR, and CCPremium application environments without needing long-term contracts.

Solutions

• OmniPCX Enterprise: Gain expert support for configuration, performance tuning, troubleshooting, and upgrades.
• CCiVR: On-demand access to support services for contact center IVR applications to maintain availability and performance.
• CCPremium: Technical assistance tailored to CCPremium application features and deployments.

Features

• Flexible, pay-as-you-go support model
• Expert support for voice, IVR, and premium call center services
• Accessible without a full maintenance contract
• Available for deployment issues, performance concerns, and system updates
• Backed by Alcatel-Lucent Enterprise support professionals

Why Do You Need On-Demand Access TS

• Immediate technical support during unexpected incidents or outages
• Support without committing to long-term contracts
• Enhanced reliability for business-critical communication infrastructure
• Cost-effective access to expert resources on demand

Why Choose

• Backed by ALE’s globally recognized technical expertise
• Quick access to highly skilled professionals when you need them most
• Supports continuity and uptime for enterprise communications
• Ideal for organizations with internal IT teams needing escalation support

FAQs

1. Do I need a support contract to use this service?
   No, these services are available on a pay-per-use basis without a contract.
2. Which systems are covered?
   Support is available for OmniPCX Enterprise, CCiVR, and CCPremium applications.
3. Is remote support included?
   Yes, support is delivered remotely by ALE-certified engineers.
4. Can I use this service for software updates or patches?
   Yes, it can include help with updates, configurations, and troubleshooting.